Comcast
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Reviews (15)
Kim
February 25th, 2009 at 10:31 am
Comcasts VOIP has many great features. I love the bundled price when packaging it with other services. I enjoy a flat rate each month with unlimited long distance so I can talk as much as I like.
It is a very clear connection and I can walk all over, even outside, and it never falters or statics once. I even had a good connection when my sister calls from Germany.
You get a lot of free features, no need to pay for them or choose just 3.
You have access to your voicemail online so if your away from home you can still check your messages. You can also foward your phone calls to any number incase you will be away for an extended period. You can see who has called, who you have dialed, missed calls, everything, right there the on the internet. The availability to access all of your features online is great.
The only complaint I have is that when bundled with their inernet service, it claims that if your internet goes out, your phone will still be able to be used for 2 hours. This hasn’t been the case for me. If the internet goes, so does the phone, immediately. I have a cell phone for back up so I am fine but it is disappointing to have a company claim one thing and in fact it is the opposite. Overall I love it and wouldn’t trade it for any other phone service.
April
February 25th, 2009 at 1:34 pm
I have been a Comcast customer for some time now. Generally, the customer service quality with thier generic number, the first point of contact is not very professional and it seems as if they could casre less. Luckily I have only had to contact them twice. My cable service is very consistent, they have great promotions, and the quality is acceptable. I love the On Demand feature and we access it in my home daily. At one point, a customer service representative inadvertantly disconnected my cable 3 weeks too early for a move. I called the escalation department and was not pleased with the rate at which my problem was solved, but I did feel like they appreciated my complaint.
Angela Van
February 26th, 2009 at 11:45 am
I have used Comcast for the VOIP before as well. I always had a clear call and when I had to call customer service on the same generic line I was transferred and they resolved my issue and did not seem to be uncaring to me. I really liked the service I got and the product does have a lot of nice features that you can use like the voice mail.
Nikki7923
February 26th, 2009 at 11:41 pm
I’ve had Comcast for the last 3 years and I love my service. I currently have cable, phone and internet service. The customer service is excellent. My contract was about to be expired and they gave a great option on how I could save money and have more services. (more channels). I love their On Demand feature, this way I never miss a show. I would recommend this service to everyone.
yuki
March 2nd, 2009 at 9:54 pm
Comcast has recently improved on their VOIP support hours and the voice mail is excellent. I had them in the past, but recently decided to switch to them again. It beats having to spend 40 bucks just to get a converter and paying another 30 something for get the signal. It records all the listings I want to view plus some that gets my interest as well.
Tprag
March 13th, 2009 at 2:52 pm
i absolutely hate Comcast. Their VOIP was horrible before and it still has not changed. In this rant i am just going to bash Comcast and write about how much I can’t wait for Fios to be available in my area. Comcast’s customer service is rated one of the worse in America. Everytime I have a problem with their internet their only solution is for me to unplug my cable modem and plug it right back in. Which is something that I have learned when I was about 10 years old and does not work everytime. Which in other words I cannot begin to comprehend why the people at Comcast think it works everytime. In conclusion though I personally cannot wait to have Fios available, because when it does I am going to have an erection and cancel my comcast service. Thank you.
John Mike
March 13th, 2009 at 10:27 pm
Well, it works, and it’s not bad. The pricing when in a bundle is decent for all the features you get, specially the unlimited long distance. Once your initial year (usually) contract is up the price gets pretty pricey for what you get.
All in all, it’s ok.
frogg66530
March 13th, 2009 at 10:32 pm
Comcast has been my provider for 6 years. I have never had any problems with this company. I have all my services through them (phone, internet and cable). I also have Tivo, which means I cannot have On-Demand. They let me keep my cablebox for free so that I can have On-Demand. I am extremely pleased with thier services.
William
March 14th, 2009 at 10:33 pm
There overall packages are priced well and pretty competitive. There service was the only thing that I really thought lacked. There people were semi helpful but not as knowledgeable as I would have hoped for.
SuzyQ
March 16th, 2009 at 7:20 am
Up until a year ago, I’ve always had regular Verizon service, but a move into a new house warranted us checking out and ordering Comcast’s bundled phone, Internet and TV service. Well, for the first month, we had nothing but headaches with the phone service. We had two lines (one business, one personal) and the connection kept going dead. We had no less than six technician visits, several router replacements (which didn’t help) and a bunch of stymied repair folks who were clueless. Finally, after several phone calls (and HOURS on “hold,”) they realized it was a SWITCH on THEIR END. All of this wasted time and anxiety. They finally credited us with a month of full service, but it was not a fun experience. Since then, service has been pretty good, but every now and then it seems to fade in and out. I’m never confident that there will be a dial tone when I pick it up. Thankfully, I have a cell phone if I really need it!
JCG
March 16th, 2009 at 7:31 am
Dealing with Comcast is worse than going to the dentist (and I hate the dentist). I switched to their VOIP service about 18 months ago and I’m not particularly happy with them. There were lots of issues in the beginning which took weeks to get solved and no one in their customer service department would take my complaint seriously. I ended up having to physically drive to the local office and yell at the customer service reps at the window before I got someone who would come and figure out what was wrong. Since then, the service has been more or less OK, but I frequently get a lot of echoes and feedback on the line, which no one (again) wants to address. As another reviewer said, I’m waiting for FIOS to come to my neighborhood and will evaluate the packages they’re offering and see if switching is in my best interest.
hawkinsfmc
March 31st, 2009 at 10:26 am
Dealing with Comcast has been one of the worst ordeals over. I got a contract for two years, and after the first year was up they said that it was only for one year. After supposedly finding it and making sure everything was okay. They called back to tell me that it was going up to 150.00. I would suggest any other service besides Comcast.
Marty
March 31st, 2009 at 4:57 pm
I have been a comcast customer for the last 3 years. Being a self employed individual the internet is my means of income. The internet recently went down. After calling and getting transfered multiple times I finally spoke with someone. It could not be troubleshooted over the phone. I was told 10 days for a tech to come out. How am I or anyone suppose to wait 10 days to work! Unacceptable!
Shannon
April 1st, 2009 at 10:54 am
We switched about a year ago from AT & T to Comcast, and I have not regretted it once. Our local office is staffed by really friendly people, who go the extra mile to provide true Customer Service. The call quality is fantastic. My husband is challenged with his hearing, and the sound quality has allowed him to use the phone with out straining to hear. Price wise, I am also saving over $70 per month. We have cable, internet and phone through Comcast, whereas we had only phone service and internet before. Between the quality of the services provided, the money saving aspect of it, and the fact that my husband can actually hear clearly on the phone now- Comcast is fantastic in our book!
Chicago Pete
April 2nd, 2009 at 2:16 pm
Most VOIP for consumers don’t really differ much it seems except for features and interface for the extras. Coming from Vonage, I was disappointed at the rudimentary feeling user interface for Comcast. Voice quality is on par but Comcast as a overall company does not rank well for me. I am currently waiting for AT&T U-verse to be available in my area as I am planning on switching.
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