Plans
HubSpot Business VoIP offers three plans: Starter, Professional, and Enterprise. Here's a brief overview:
1. Starter Plan: Priced at $18 per month, includes Sales Hub Starter, two paid users, and the option to add more users at $10 each per month. All users access HubSpot's free features.
2. Professional Plan: Starts at $800 per month (or save 10% with an annual commitment). It includes five paid users and advanced features like Sequences, Forecasting, ABM tools, E-signature, Product library, and Playbooks. A one-time Professional Onboarding fee of $3,000 applies.
3. Enterprise Plan: Offers advanced control at a cost of $3,600 per month (or $43,200 annually). This plan includes ten paid users and premium features like Predictive lead scoring, Recurring revenue tracking, Advanced permissions, Conversation intelligence, and Custom objects. There's a one-time Enterprise Onboarding fee of $6,000.
The Professional plan suits businesses looking to automate and scale sales processes, while the Enterprise plan is designed for larger, more complex operations with powerful features.
Ease Of Use
HubSpot is renowned for its user-friendly interface and intuitive design across its range of software offerings.
Whether you're using their inbound marketing, sales, or customer service tools, HubSpot consistently excels in making complex tasks manageable for users of all backgrounds.
Their VoIP software is no exception, seamlessly integrated within the HubSpot platform for a smooth and hassle-free experience.
With straightforward navigation and accessible features, HubSpot's VoIP software simplifies communication processes for businesses.
This user-centric approach ensures that even those new to VoIP technology can easily adopt and utilize the service, ultimately fostering productive and effective communication within the organization.
Features
HubSpot specializes in delivering a comprehensive suite of software and platforms encompassing marketing, sales, customer service, and content management tools. Notably, their VoIP service offers a significant advantage by eliminating the need for expensive and skill-intensive third-party VoIP integration.
While HubSpot's VoIP software may not include the extensive features seen in other systems, it provides a straightforward, user-friendly telephony service exclusively designed for use within the HubSpot ecosystem. Some key aspects of this service include:
1. In-browser calling: All incoming and outgoing calls occur through the web-based HubSpot platform, eliminating the requirement for additional software or hardware.
2. Automatic call logging: Calls are made and logged directly on CRM records using caller IDs, providing context for future customer interactions.
3. Call monitoring: Teams can listen in on customer conversations, enhancing training and facilitating smoother task handovers between agents.
4. Call recording: This feature archives conversations for future reference.
5. Phone number options: Users have the flexibility to either purchase a phone number directly from HubSpot or register with a third-party calling provider.
A standout feature of HubSpot's VoIP service is its call tracking capability, allowing for prioritization of sales calls, direct browser-based calling, and automated call tracking. This integration enhances efficiency by seamlessly connecting calling with other HubSpot features, enabling agents to spend more time interacting with customers, resulting in improved sales and customer service.
Summary
HubSpot Business VoIP offers three plans: Starter, Professional, and Enterprise, with varying features and pricing. The platform's user-friendly interface and seamless integration within HubSpot simplify communication processes. Key features include in-browser calling, automatic call logging, call monitoring, call recording, and phone number options. The standout feature is call tracking, improving efficiency and connecting calling with other HubSpot features for enhanced sales and customer service.
